Get In Touch
Customer feedback is the lifeblood of my business. Tell me what is on your mind, good or bad.
I respond to all customer feedback and look forward to hearing from you! You can call me at 480-586-1653 anytime, but keep in mind I am in AZ so I am on Mountain Time. You can email me at [email protected]. (click on email address)
Frequently Asked Questions
Which machine formats are available?
My design sets are offered in nine major machine formats:, dst, exp, hus, jef, pcs, pes, vip, vp3 and xxx . Not all the designs will convert if the machine format does not support the hoop size. Please make sure you double check what size design will fit your machine. You will receive all formats in one zip file. I do not have the ability to convert any files to ART. I do not offer SEW as they require a file size of 3.50 and my smallest is 3.90.
Remember: Ignore the colors that you see on your display screen. Follow the color JPEG provided with the designs.
How do I download the files after purchase?
You can download from this site or wait a few minutes and you will receive an email with an option to download.
Once you have input your credit card info, or selected PayPal and clicked on “I’ve read and accepted terms” you will see a place order button. Click on that button.
Under Order Details you will see the file name and below the file name is a link that says Download, next to that you see the file name again. Click on that name.
At the bottom of your computer, in the lefthand side of the screen, you will see a file with the name and …zip. Click on that file.
Your file now opened in WinZip.
At the top of the screen is an option to Extract. Click on extract and it will allow you to extract to your desktop or the folder of your choice.
If you lose your file, log back into the website and go to My Account. Click on My Account and click on Recent Orders
Once in recent orders click on the order you are looking for.
Click on the order number and you will be given the option to download the files again.
How Do I Use WinZip?
- Double-click the WinZip file
- When WinZip opens, click Unzip to in the Actions pane
That’s it. A folder window will open displaying the unzipped files and you can use them as you wish.
To unzip to a different folder, click the arrow to the right of the Unzip to button.
What brand of thread do you recommend?
All of the file will have a color selection JPEG, which will show Madeira Classic 40 thread.
Here is a handy chart of common machine brands and formats:
- DST – Tajima machines
- EXP – Melco machines
- HUS – Viking, Husqvarna machines
- JEF – Janome machines
- PCS – Pfaff machines (not available on 5×7 designs)
- PES – Brother, Baby Lock, Bernina machines
- SEW – Janome, Kenmore, New Home, Elna machines (not available on 5×7 design sets)
- VIP – Husqvarna machines
- VP3 – Husqvarna, Pfaff
- XXX – Singer, Compucon machines
- ART – Bernina machines I cannot provide this file format. The 830, 780, 750, and 580 Bernina machines need the EXP format for designs. The Bernina 630 and 640 also read the EXP format.
[Hint: If you ever experience problems with a format, I recommend that you try the DST format. Most all machines can also read the DST format in addition to their “default” format.]
The DST and EXP save no color information. When these formats are opened by embroidery software, the embroidery software loads a default color palette, resulting in some wild and crazy color combinations.
Remember: Ignore the colors that you see on your display screen. Follow the color JPEG provide for the designs.